Managed IT Services
What It Is
Remote Monitoring and Management (RMM) refers to a software solution that enables policy-based management, proactive visibility, and alerting for IT environments. It is designed to drive efficiency through out-of-the-box automation and deliver optimal end-user experiences, particularly for managed service providers (MSPs) and IT departments.
What It Does
Our RMM solution is an all-in-one, cloud-native platform that unifies visibility and control across endpoints, including monitoring, patching, and automation. It supports management of devices regardless of operating system, from smartphones to servers, to minimize downtime and enhance productivity. Key features include proactive visibility and alerting for endpoints (Windows, Mac, Linux devices, servers, VMs, and networking devices), automated cross-OS patch management with granular control and CVE/CVSS alerts, policy-based automation for standardizing device management and self-healing, endpoint management across operating systems, mobile device management (MDM) for Android and Apple devices, and cloud-native backups for Windows and Mac OS with encryption and MFA. The platform uses a lightweight agent, centralized console, and unified data model.
Key Benefits
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Efficiency and Automation: Automates tedious IT tasks like patching and reporting, reducing manual effort and operational overhead.
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Scalability: Supports multi-tenant architecture for managing distributed environments at scale while maintaining governance.
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Security and Compliance: Complies with standards like FedRAMP, SOC 2, and HIPAA, with features like immutable backups and zero-day patch handling.
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Cost Savings: Eliminates contracts and fees, offers free onboarding, and provides ROI through time savings in patching, maintenance, and support.